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If the repairs are being performed at a repair shop (Main Campus ITS, Geek Squad, Apple, etc) proof of active repair is required before a loaner will be provided. Students: Students can only borrow a loaner laptop from the IT Service Desk if their computer is being repaired.Loaner Laptops are available from the IT Service Desk the following circumstances:

To remove or disable these programs may result in removal of the equipment from the UNC Kenan-Flagler network. It is against school policy to tamper with either of these programs. This allows the IT Department to manage software on the computers including critical security patches.These computers will also have asset inventory software (SCCM and Samanage) and anti-malware installed such as System Center Endpoint Protection (SCEP). If you have questions about an update you received, please contact the IT Service Desk at 91.All Microsoft Windows computers purchased with school funds regardless of funding source will be placed on the Business domain. Leaving your computer at a login prompt nightly will avoid loss of any unsaved data that might occur from a reboot. It is critical that when you receive an update, that you install it and complete the installation which usually requires a computer reboot. The UNC Kenan-Flagler IT Department will review the patches and deploy them to the school accordingly. Regularly scheduled patches from Microsoft are issued the second Tuesday of each month and there are updates from other software companies as well that we will install. In the case of emergency maintenance, as much advanced warning as possible will be given. While any emergency work done outside the maintenance window is rare, it does occur. Work done during this window will not come with notification from the IT Service Desk. We feel it necessary to publish this potential window to give as much advanced notice to our customers of possible downtime. If the outage will last more than one hour, we will communicate that information 48 hours in advance, unless the situation does not allow such notification. Maintenance windows typically will be one hour or less in duration. UNC Kenan-Flagler's IT Department has identified the following maintenance window to be used for upgrades, testing, patch application, and other potential downtime for all computer systems hosted at UNC Kenan-FlaglerĪlthough we do not anticipate the need to use the maintenance window daily and will make every effort to maximize up-time, UNC Kenan-Flagler IT occasionally needs a designated time period to perform maintenance.

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